Refund policy

RETURN POLICY

Products are sold on a guaranteed sale basis in accordance with the following policy:

Products Eligible for Return from a Consumer

Alastin Skincare will issue authorization for return of skin care products to consumers that meet the following criteria:

  1. Damaged – Products received damaged may be returned for replacement product when reported within fourteen (14) days of receipt. Have the transportation company note “damaged” or “broken” on the freight bill. All returns should remain in the original carton for inspection. Full credit, including shipping, may be issued if requested by the account.
  2. Received in Error – Products shipped in error by Alastin Skincare may be returned, if applicable, for full credit, including shipping when returned within fourteen (14) days of
  3. Return for Credit – If a Consumer wishes to return the product ordered for any reason, the product may be returned for credit back to original payment method, when reported within thirty (30) days of receipt. Credit will be issued upon receipt of returned product. The Consumer will incur all shipping charges and if applicable, Alastin Skincare will charge a processing and restocking fee equal to 25% of the total product value for such returns. 
  4. Patient Dissatisfied (Purchased directly by a consumer) – Any product purchased by a consumer directly from Alastin (including partial containers) may be returned directly to Alastin within thirty (30) days of receipt when the patient is not satisfied with the product performance. The consumer will be sent replacement product or be issued credit for the items returned.

If Alastin determines, in its sole discretion, that any consumer is abusing Alastin’s Return Policy, then Alastin may refuse any or all of the above remedies.

RETURN PROCESS

Consumers

Please visit our Return Portal to initiate your return.

Alastin Skincare reserves the right to inspect all authorized returns prior to issuing credit and to destroy products deemed unfit for sale whether or not they are eligible for credit. Replacement product will not ship, or credit issued, until returned product is received and processed.

Products Not Eligible for Return

  • Product involved in fire, sacrifice or bankruptcy sale; or items that have been damaged due to conditions beyond the control of the manufacturer, such as improper storage, heat, cold, water, smoke, fire, and negligence.
  • Product has been discontinued.
  • Product returned by a party other than the purchaser.
  • Product purchased with specific understanding that it was non-returnable.
  • Product has passed its expiration date.
  • Product has been repackaged into other containers/packages.
  • Product provided to office as samples or display product.
  • After thirty (30) days, NO product returns will be accepted.